Facility Management And The Transportation Ecosystem

an airplane and airport workers around it

Transportation facility as defined by the law insider dictionary means any road, bridge, tunnel, overpass, ferry, airport, mass transit facility, vehicle parking facility, port facility, airport, a public trail used for the transportation of persons or goods, together with any buildings, structures, parking areas, appurtenances, and other property needed to operate such facility.

The management of transport facilities is a very complex task compared to other areas of facility management and Eliezer Workplace Management believes it requires a holistic and systemic approach to create an environment that both secures and enables efficient, effective, affordable, accessible, safe, reliable and an integrated transport system for the free flow of goods and people.

Nigeria’s mode of transportation includes the highway system (road), railway or railroads, water or maritime transport, air and pipeline but they are plagued with poor infrastructure & facilities primarily due to Nigeria’s poor maintenance culture which negatively impacts the country’s economy.

Eliezer Workplace Management Limited have highlighted few measures that will aid FM’s in managing these modes of transportation facility. The first mode of transportation we are going to dive into is Air transport and as the series continues we will look into the others

The goal of any airport facilities management service is to ensure security, passenger experience and operational efficiency

1. Security: 

In recent years, airports and airplanes have been targets of terrorist attacks e.g. 9/11, so it’s vital that FM’s implement strict security measures that will safeguard workers and visitors throughout the airport. One way to do this is by embracing innovation and technology to locate people, equipment and assists quickly.

New technology is available in the surveillance monitoring system (tracking devices) and this should be employed especially in areas of assets management and access control to ensure safety.

The advantage of digital surveillance over physical surveillance is the ease as it allows operators in various airport departments to monitor from their different workstations due to the ability to stream live feed over different platforms.  In the area of access control RFID (Radio Frequency Identification Card) badges should be issued to staff and scanning devices should be placed at appropriate locations like entrances to ensure that people are in the right place at the right time and that they are not carrying any dangerous item on their person.

2. Passenger Experience:

Passenger’s satisfaction /experience has been found by different studies to start from when they reach the airport and end when they leave, Eliezer Workplace Management believes that of all the tasks and processes in –between cleanliness and security checks to be the most vital of all.

According to ASO best practice report has a significant impact on passengers satisfaction which leads to significant improvements in the bottom line as the less time they spend in the bathroom the more time they have to spend in shops and restaurant, Hence, airports require regular cleaning and maintenance to maintain their image.

According to a survey conducted by the International Air Transport Association (IATA), the security check is one of the areas where passengers are disasters feed especially millennials so FM’s are to make the security screening process (bag check-in, body scanners e.t.c)  less painless, invasive and uncomfortable as possible while maintaining optimum security standard.

3. Operational efficiency:

There are high volumes of people passing through airports 24 hours a day so the support services need to be fast, reliable and responsive as each operator has a different need for example airlines required space for aeroplanes storage and routine maintenance, and air-freight companies needed space for cargo aeroplanes.

FM’s need to have the right combination of people, processes, and technology in order to achieve operational efficiency. This combination will only be as effective as the planning and effort but towards each part; for people make sure that the right staffs are the ones on the job at all times by scheduling regular training of personnel, this will especially beneficial in times of emergency as quick replacements can be found from on-ground staff.

In the area of processes, FM’s should stay ahead of device and equipment maintenance hence a PPM schedule should be created to monitor the condition of these assets to ensure everything is in working order at all times.  Technology act as the rope that ties all aspect together as electronically tracking software can Account for worker time, attendance, and location to associate workers with loading and unloading tasks also inmate reminders for any equipment due for maintaining ace which will make it easier for FM’s to monitor compliance and ensure the provision of good services consistently.

Outsourcing of maintenance of airport facilities might not seem like the most prudent/cost saving thing for governments to do but outsourcing to a facility services provider allows for close attention to be paid to detail which will lead to productivity, smooth running of operations, technology integration and space management since employees are not bothered with the headaches of the day-to-day running of the airport but instead are focused on their core business hence delivering long-term cost-saving.

As an experienced, long-tenured, quality-oriented facility services provider, Eliezer Workplace Management Limited is more than happy to use our skills in aiding governments to achieve their goals. Call +2348144000052 or email info@eliezergroup.com for support and advice.

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